Frequently Asked Questions

Orders

How do I know my order went through?

You'll receive an order confirmation email within a few minutes of checking out. If you don't see it, check your spam or promotions folder, then contact us at help@veyrashop.com.

Can I change or cancel my order?

We can change or cancel an order if it has not shipped yet. Email help@veyrashop.com as soon as possible with your order number. Once an order has shipped it can no longer be changed, but you can return it under our returns policy.

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay and PayPal where available at checkout. All payments are processed securely and we never store your full card details.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and the applicable state and local rules.

Shipping

Where do you ship?

We currently ship to all 50 US states, Washington D.C., US territories and APO/FPO/DPO addresses. We do not ship internationally at this time.

How much does shipping cost?

USPS Free Shipping is free on every order, with no minimum. If you need it sooner, USPS Priority Mail Express is available for a flat $9.

How long will delivery take?

Orders are processed in 1–2 business days. USPS Free Shipping then takes 3–7 business days; USPS Priority Mail Express takes 1–3 business days. You'll receive a tracking number by email as soon as your order ships.

My tracking hasn't updated. What should I do?

It's normal for USPS tracking to pause for 24–48 hours while a package moves between facilities. If there has been no update for 5 business days, email help@veyrashop.com and we'll open a trace with USPS.

Returns & defects

What is your return policy?

You can return unused items in their original condition and packaging within 14 days of delivery for a refund to your original payment method. Start a return by emailing help@veyrashop.com with your order number.

What if my item is faulty?

Everything we sell is covered against manufacturing defects for 90 days from delivery. We'll repair, replace or refund a faulty item and cover the return postage. See our 90-day defect coverage page.

How long do refunds take?

Once your return is received and inspected, we process the refund within 3 business days. Your bank may take a further 5–10 business days to post it.

Are any items final sale?

For hygiene reasons, opened skincare and earrings that have been worn cannot be returned unless they arrive damaged or defective.

Products

How do your clothing sizes run?

Our clothing runs true to standard US sizing. Check the size guide for exact measurements of each piece.

Are your electronics compatible with US outlets?

Yes. All electrical products are designed for US 110–120V outlets and ship with a US plug or USB-C cable.

Is the jewelry hypoallergenic?

Our huggie hoops are 18k gold plated over a 925 sterling silver base and are nickel-free.